FAQs

Is each piece handmade?

Yes. Every gemsby.em piece is handcrafted individually, with each element chosen to create unique colour combinations.

Where is gemsby.em jewellery made?

gemsby.em jewellery is handmade in Lancashire, UK.

What materials do you use?

gemsby.em pieces are made using gemstone beads, pearls and quality findings. Each product page will include specific material details for that individual piece.

To note: I use natural gemstone beads and pearls, some of which have been enhanced to improve their colour or appearance, as is common in the jewellery trade. Where I know a stone has been treated, I say so in the listing.

Because these are natural materials, no two beads or pearls are identical. You may see inclusions, small surface marks, ridges, and differences in colour, shape and lustre. These aren’t flaws. They are the mark of natural stones and pearls, and they are what makes each Winter Orchard piece one of a kind.

Photographs are taken in natural light, and colours may vary slightly depending on your screen.

Guarantees

All silk knotted necklaces have a 12 month guarantee, unless damage is not through normal wear and tear. Frequently worn pieces need re-stringing every 18-24 months.

What should I do if my item arrives damaged?

Please contact us as soon as possible with your order number and photos of the damaged item and packaging, so we can help resolve this for you.

Shipping & Delivery

We aim to package your order within 1-3 days, and then your item will take 4-5 days to arrive. Estimated dispatch times will be shown at checkout or on the product page.

International shipping is available to select countries, if your country is not available please reach out to us to discuss.


Can I return my order?

Please refer to our Refund Policy for full details. Items must usually be returned unworn, unused and in their original packaging.

Can I cancel or change my order?

Please contact us within 2 hours after placing your order. If your order has not yet been made, packed or dispatched, we will do our best to help. Once an order has been dispatched, changes may not be possible.